Yes, we offer trade-in and consignment sales!
We do charge $15 charge for any assessment. or regular labour fee ($65-$85) when the equipment needs in-depth diagnosis and/or parts replacement (parts cost extra) or system reinstall. That amount will be deducted from the equipment’s value for trade-in or consignment offer should customer choose to proceed with one of these options.
Trade-ins are done in person only and are assessed immediately whenever possible (we typically need a minimum of 20min for any computer assessment), and we give you the bottom value of the item in store credit. Trade-in value depends on cosmetic and functional value of equipment. Complete assessment can take up to 2 days, however larger drop offs/busy season can see that time estimation extended.
Store credit does not expire and is fully transferable at no charge. The maximum trade-in value usable on special order items is $250 or 2/3 of the price (up to a $250 value).
Consignment sales go as following: we spend time to assess and test the item(s) thoroughly and give you an email estimation of the price it/they will sell for, deducted of the cost of repairs/servicing when needed and potential third-party listing fees, and if we don’t hear back from you within 24hrs, we consider you approve our estimation and we proceed with listing the items as emailed. We can list at a different price as required as well, and you can ask us to change the asking price at any given time. If we receive offers for less the listed price, we contact you to get your approval. At the end of each month for all items sold 7 days or more prior to the last day of the month, you will get a payment for the item(s) that sold, deducted of the cost of repairs and listing fees as agreed upon beforehand, and deducted of a commission of 20% of the sale price.
Due to the very nature of consignment, we are not able to provide any guarantee of how long it will take to sell your items, however we make sure to provide you with the best advice possible to maximize a potential faster sale, and it is your choice to follow this advice or not. You can also always change your consignment to a trade-in at any time.
Payment for consigned items are done by etransfer or can be kept in store credit. Items that are returned by the buyer within the 7-days return policy go back to consignment and won’t be processed for payment until sold and not returned. Payments are typically processed within the first week of the following month, however a few days’ delay may happen due to holidays or high activity. Early payment is offered at a charge starting from $5.
Large items in defective condition as well as large loads of small items in defective condition will be subject to a recycling charge: $25/ea for 50lbs or less, $35 for 50-70lbs, $45 70-90lbs, $55 90-110lbs, $65 110-130lbs, and every 10lbs over 130lbs is $5. Examples of equipment eligible to the recycling charge(but not limited to this list): large TVs, CRT monitors and TVs, network printers and copiers, audiovisual equipment, racks and stands, large boxes of discontinued cables and adapters, etc.
Any trade-in or consignment will require a valid picture ID matching the identity of the customer.
Trade-in and consignment services are not offered on stat holidays. Curbside pick up is the only service we offer on stat holidays and is only offered for customers’ convenience, and there is no phone or door service these days.