Yes, we offer trade-in and consignment sales.
We do charge $15 charge for any assessment. or regular labour fee ($65-$85) when the equipment needs in-depth diagnosis and/or parts replacement or system reinstall. That amount won’t be charged if customer chooses to proceed with our trade-in or consignment offer.
Trade-ins are done in person only and are assessed immediately whenever possible (due to covid, we now need a minimum of 20min for any computer assessment), and we give you the bottom value of the item in store credit. Store credit does not expire and is fully transferable at no charge. The maximum trade-in value usable on special order items is $250 or 2/3 of the price, whichever one comes first.
Consignment sales go as following: we spend time to assess and test the item(s) thoroughly and give you an estimation of the price it/they will sell for, deducted of the cost of repairs when needed, and we both agree on the price. If we receive offers for less than price, we contact you to get your approval. At the end of each month, you will get a payment for the item(s) that sold, deducted of the cost of repairs as agreed upon beforehand, and deducted of a commission of 20% of the sale price, in addition to a flat fee of $25 for normal trade-ins, up to $85 if in-depth hardware repairs are required.
Payment for consigned items are done by etransfer or can be kept in store credit. Items that are returned by the buyer within the 7-days return policy go back to consignment and won’t be processed for payment. Payments are typically processed within the first week of the following month, however a few days’ delay may happen due to holidays or high activity. Items sold past the 25th are processed for payment one month later. Early payment is offered at a charge starting from $5.
Any trade-in or consignment will require a valid picture ID matching the identity of the customer.
Trade-in and consignment services are not offered on stat holidays. Curbside pick up is the only service we offer on stat holidays and is only offered for customers’ convenience, and there is no phone or door service these days.