In order to get an Return Merchant Authorization (RMA) #, please contact us using the Contact Us link, or email service@dbcscomputer.ca.
Please note that if you choose to return an order without a RMA#, administrative fees and delays will apply.
To receive warranty service, just send us an email describing your issue using the Contact Us page above, or email us directly using our email address service@dbcscomputer.ca . You are also welcome to book a time on our Contact Us page to come visit us or drop off your equipment. Make sure to provide a description of the issue(s) you are experiencing. If you need to ship the equipment to use, or to have it picked up from your location, please contact us the same way for a RMA (Return Merchandise Authorization). Please note that we are unable to process warranty service requests done on social media or on the phone.