We are committed to providing a safe, secure, and respectful environment for all customers and staff.
It is unfortunate it has to be stated, but we have a zero tolerance with abuse. Our staff is instructed to terminate calls where a customer is being abusive (including, but not limited to, raised voice, threats, insults, swearing, discrimination and harassment) and to ignore emails showing the same kind of behavior. We also reserve the right to block phone numbers and/or emails from offenders without warning or notification, as well as ban such customers from dealing with us, either temporarily or permanently. Our decisions on this matter are final.
In circumstances where there is physical contact without consent (i.e. grabbing, pushing), a police report will be filed to ensure appropriate records are maintained.
We strive to show respect and politeness to our customers and expect the same in return.